Tjerk Heukelom Marketing Director of Air France-KLM for the Iberian Peninsula

What are the novelties Air France-KLM has to offer in terms of customer assistance? We have just unveiled a new service based on cutting-edge mobile technology called “Air France Connect” and “KLM Connect” whereby customers can be in the know about changes and eventful incidences that might arise during the flight, like cancellations, delays, gate changes, or even after takeoff and during baggage delivery. We are the first air company that provides a large-scale information service for customers and our objective is to progressively enhance this kind of service in a bid to become the leading company as far as customer assistance is concerned. What are the new in-flight things worth highlighting now? In recent years and despite the economic situation, Air France and KLM have not only continued providing customers with excellent products and services, but we have also gone the extra mile to upgrade all of them. A good case in point is that all of our customers taking both midrange and long-haul flights continue to enjoy top-quality free catering service. As far as novelties are concerned, I should highlight two that meet the demands our passengers make nowadays. For KLM, the Economy Comfort Zone in long-haul flights –passengers pay for a supplement that sways between 80 and 150 euros, depending on the destination- customers can opt for double-reclining seats with larger legroom. As far as Air France is concerned, I should mention the new Premium Voyageur class –our top-tiered tourist class- with far more legroom and solid-state seats. They have had great acclaim among midsize and small companies because the quality-price ratio we offer is really excellent.

Press Division Air France-KLM Spain Almudena López-Amor Tel: 91 330 04 18 / 45 allopezamor@airfrance.fr http://corporate.airfrance.com/