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ANTOINE CROS, GERENTE GENERAL DEL GRUPO EN CUBA, “AIR FRANCE-KLM

AIR FRANCE_KLM HAS BEEN PRESENT IN CUBA FOR 17 YEARS AND HAS PUT ITS SMART MONEY ON THIS ARCHIPELAGO AS AN EXQUISITE DESTINATION, A PIECE OF LAND CREATED FOR THE MOST DEMANDING CUSTOMERS TO ENJOY. EXCELENCIAS SAT DOWN WITH ANTOINE CROS, GENERAL MANAGER OF THE GROUP IN CUBA, “AIR FRANCE_KLM.VANTOINE CROS, GERENTE GENERAL DEL GRUPO EN CUBA, “AIR FRANCE_KLM

They started nearly two decades ago with a couple of weekly fl ights from Cuba.
Now that fi gure has ramped up dramatically…
AIR FRANCE-KLM has been present in Cuba for 17 years and has put its smart money on this archipelago as an exquisite destination, a piece of land created for the most demanding customers to enjoy. Excelencias sat down with Antoine Cros, General Manager of the group in Cuba, “AIR FRANCE-KLM.
Starting in November 2015, AIR FRANCE will have eleven  ights a week, plus KLM Royal’s four  ights. There’ll be 15  ights in just seven days, with new destinations, better  flight schedules and more seats. The evolution of our company in Cuba has been vertiginous, always trying to keep the quality of our services and grow hand by hand with the country.

What’s the di erence between the company and the rest of the airlines? What di erence does it make to travel with AIR FRANCE-KLM?
We have excellent cabins and we o er a number of destinations like just a few groups can do, in addition to a frequent passenger program that allow customers to pile up miles and get rewarded with trips and di erent advantages.
We guarantee absolute safety, professionalism and improvements beyond the  ight as such, because we know that customers want to have all of their needs covered. On the other hand, we’re a leading group in terms of  ight scheduling, operational strategies and controls,  eet optimization and marketing and managerial activities.

What have been AIR FRANCE-KLM’s most notable changes on the Island in 2015?
AIR FRANCE-KLM is living the change that Cuba is going through right now. We’ve experienced a clear tra c increase. There used to be marked di erences in the past between one period and another, but this year the demand has been very high in June, July and August, so we virtually didn’t have a low season. We’ll certainly have more  ights in wintertime, but the di erence was not as high as in previous years.

What does Cuba mean to the group?
For AIR FRANCE-KLM, this is a country to invest in. The company is revamping its destinations worldwide because many of them are growing. It’ll be a long-term investment, so we’re also working with Cubana de Aviación and the Ministry of Tourism in order to keep on growing and improving our product.
We’re strengthening our economic and human relationships with this nation. We’re the main carrier between Cuba and Europe, Africa and Asia.

AIR FRANCE-KLM has had a strong relationship with the Cuban artistic universe over these 17 years. Why is the company so interested in taking part in the cultural life of this island nation?
Cuba is characterized by an intense cultural life, renowned artistic diversity, which attracts us, enchants us. We’ve been always interested in getting involved with this universe, participating, encouraging and sponsoring new projects. AIR FRANCE-KLM feels like it is a part of Cuba.